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Management Information Systems

Overview

Operations has a pivotal role within most banks, accounting for the bulk of the companies costs and often determining its future viability.  With tens of millions being processed every minute, the risk of potential failure is extremely high.  The recent events of high market volatility and increases in trading volumes have placed even greater emphasis on the smooth running of the Operations business areas.

Monitoring Processes

Operations need to:

  • Identify, correct and monitor any failures within the trade cycle.
  • Define key roles and responsibilities within the business area to proactively process any trade failures.
  • Have specific statistics to group and categorise the trades and particular trade issues - especially risky trades which could have a financial impact.
  • Define specific Operational risk models which are specific to the department or even the particular currency. For example, Risk Ladders which bucket the trades by book by nominal outstanding.
  • Have easy to use tools to analyse and research the particular issues quickly and efficiently - this would include some form of trade drill-down to the key areas.
  • Ensure that all staff (especially new staff) are following correct procedures.

What is required is core management information which will be available seamlessly and accurately report information relating to the entire processing cycles of the trades. In the past, Operations environments have been highly distributed - not just across different countries but also within departments.  However, with the ongoing initiatives of straight through processing, an increased level of integration will be achieved within Operations and will enable the availability of reliable, electronic data.  This will aid in implementing meaningful MIS which encompasses all aspects of the trade processing cycle.

With the ever increasing drive towards automation, there will be a time when Operations will only interact with the processing systems when there has been a failure in the processing cycle.  This will be managed and trapped by an Exceptions Management System which will in turn feed directly into the supporting MIS.  One particular technology which will become critical will be Online Analytical Processing (OLAP) which provides highly tuned tools and features for the manipulation and projection of statistical information.

 

Monitoring changes to processes

One of the results of the drive towards T+1 is the automation required to achieve STP.  This automation will be accompanied by many changes to the existing procedures.  The effective monitoring of these changes will be key to the success of these projects.  We need to know "Are our changes working as planned?"

Before embarking on the process of implementing the automation required for STP, we should have benchmark targets for each of the key processes.  As the implementation process begins, well planned MIS will provide early indications of whether the new processes are operating at the target levels.


Our offering

Having delivered over 40 production systems, we understand the need to deliver the right MIS to the right people.  We also understand that MIS is useless without the ability to drilldown into the problem areas to view the underlying economic data.

ILLY advocates the use of OLAP where appropriate as it is highly scalable, can be implemented using data from your existing systems as well as from any new systems, and provides more powerful analysis capabilities than more traditional MIS technologies.

At ILLY we regard our business clients as our partners to whom we offer a guaranteed service which is based on our three founding principles:

Customers are the reason we exist

Quality is not for compromise

Focus and Delivery are our Strength

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