|
You are here: Home >
Services > Government
Technology > Challenges
Businesses will continue to grow
and develop provided they take a proactive attitude towards innovation and
customer management. In this area, we will regularly update and inform you with
new developments which you will find useful and relevant.
|
Supporting People -
Overview
Supporting People (SP) aims to improve
the working processes within the Government's
Social Housing and services provision. It hinges
around improving the quality of service provided
for those in need and tailoring it to the
individual requirements.
Supporting People requires:
...
|
Best
Value
Best value is
a central part of the Government’s agenda
for modernising the local authorities,
including modernising all the Housing Associations
(HA). As described by the ODPM, the central purpose of
Best Value is - to make a real and positive
difference to services which local people
receive
...
|
|
Client
Relationship Management
(CRM)
Client Relationship
Management (CRM) is about knowing your customer
and using this knowledge to provide a customised
level of service. This not only allows
demonstration of active concern for client
satisfaction but also encourages client
intimacy. In addition to this, it is a method of
creating an open environment
...
|
Straight Through
Processing (STP)
Straight through
processing is the integrating and streamlining
of business processes in a move towards the goal
of creating "the highly efficient business
entity" while increasing the control and
effectiveness ...
|
|
E-Commerce
The continued
investment in the housing sector has rapidly
seen the emergence of new technology which aims
to not only drive processing costs down but also
increase the level of communication
...
|
Information Analysis
Tools
The need for a
business approach and supporting tools geared to
the analysis and interrogation of the underlying
data is now available with low cost and high
functionality technology, collectively termed
On Line Analytical
Processing (OLAP)
...
|
| Workflow
Workflow, or more correctly business
process flow, is the application of technology
to automate and measure the processing function
...
|
|
|
|
|
