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People > SP Manager
Performance
and Monitoring are key aspects within all the
activities of Supporting People, ensuring the
right quality is delivered to the client and
measuring the effectiveness of the procedures
adopted. | |
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Features and Functionality:
- Collect Performance Data - Data
collected from the providers, Commissioning Bodies and
the governing bodies is validated in relation to the
contract requirements and formatted to calculate the
performance using the key performance indicators
(KPI).
- Management Information -
Multidimensional analysis is carried out to gain a
clear overview of the data and processes with the
ability to drill down to particular details.
- Maintenance - The information
gathered is validated and can be updated, amended, or
deleted where necessary by the appropriate
users
- Reporting - Reports are produced
in relation to the performance measures - includes
returns, exceptions, quality of returns, external
reporting etc.
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- Service and Best Value Reviews -
Services due for review are automatically highlighted and
the status and outcomes of these are identified. The results
/ reports are passed on to the relevant area within the
organisation.
- Assessment Tracking - A sophisticated
management control system, which integrates directly into
other middleware solutions, increasing the level of
transparency and processing.
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Benefits
As a result of this new
system, greater levels of efficiencies are delivered
through:
Extensive Planning - The
results (current and historic) will make accurate and
reliable data available on the quality and efficiency
of the existing processes. This is used to plan future
strategies for better performance and resources.
Flexible Architectures -
Designed for high volumes and intricate data
manipulation enabling the data views to be changed
quickly and dynamically.
Sophisticated tools - There
is an increased level of connectivity and processing
of data, which reduces the amount of time taken to
prepare the reports.
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Widely Available
Data - The information makes it possible to compare
services within and between Commissioning Bodies. Information
on the performance of services allows a Commissioning Body to
gauge best value and understand the best practices of other
organisations.
Standard
integration mechanisms - Delivers fast and effective
interchange of data.
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