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Supporting People Manager

Overview

Supporting People (SP) is a new regime driven by the government (ODPM) to tackle social exclusion in the long run. It hinges around improving the quality of service being provided for those in need and tailoring it to the individual's requirements. ILLY Computer Systems is a specialist software house that has worked very closely with its clients to deliver specific business solutions that work. SP is complex and requires a detailed understanding across a number of business units that include Housing, Social Services, Finance, Legal and IT to help deliver an integrated service. ILLY's RAPID methodology is tried and tested and has enabled the smooth delivery of business solutions that are understood and supported.

The Key Objectives

By April 2003 the Local Authorities and County Councils had to meet the stringent objectives of the SP Phase 1 initiative. Whilst the initiative impacts a large number of business processes and departments, this needed to be accomplished within a tight schedule and even tighter budgets. The requirement here was for the Commissioning Bodies to:

  • Utilise existing business processes and functionality where possible.
  • Keep it simple - do not over engineer the solution.
  • Evaluate the actual data that is required and needed for management and reporting within the SP framework.
  • Take a step-by-step approach - the SP initiative was introduced in 2001and will continue to evolve as it is developed.

What does the LINKS SP Manager bring you?

The LINKS SP Manager is a component-based system that enables each individual organisation to choose the precise nature of the tools required. Its primary function is to help administer and manage the SP program, enabling different users from various departments to readily access and report on the information held.

Fully Functional Security and Administration tools - user and application security is generic and readily configurable to enable specific access in line with the authority's standards.

Hierarchical structure - so that the information can be readily accessed and utilised, the data is structured within views that offer the consolidation of key financials and statistics. For instance, the actual costs for a particular service and its utilisation. These costs can be shown at each level with the most having the consolidated figures.

Contract and SLA Management - determining which contracts are in place, their nature and activation will be critical to structuring the actual payments.

Payments Schedules - these will be based on the actual contract - it will detail the exact payment, date and the entity to which the monies will be paid.

Finance Management - Any payments or instructions will need to be agreed and audited especially in ensuring that these are within budget and department limits.

Budgeting and "What-if analysis" - with new clients and providers being accepted, the respective funding will have to be managed within the context of the existing commitments. The "what-if analysis" provides a multi-user facility that enables different schemes to be evaluated before being promoted.

Performance Monitoring - the efficiency and effectiveness of schemes will need to be monitored with specific benchmarks. As the requirements are clearer and benchmarks finalised, this tool with be further developed.

Audit Trail and Contact Management - the ability to modify and alter information will be restricted to the user rights. However, when a change is made the user can be requested to log the reason for the change prior to the change being accepted.

Ready Integration to LINKS Components - ILLY has a large number of pre-built software components that are geared towards the smooth integration of the business processing whilst reducing costs.

 

Please see individual overviews for further details on features, functionality and benefits of each.

 

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