Pulling it all together

What is needed is an approach which will grasp the requirements for Supporting People and provide a strategy that will bring a benefit to the departments that utilise the given solution.

ILLY is cautious not to over engineer the required solution for SP. We believe that in each case the solution will be unique to the individual Commissioning Body (CB) and we aim to utilise as much of a CB's effectively working existing systems, manual processes and office tools that are already in place to sufficiently achieve its set objectives. The activities required in pulling SP together are:

- Workshops - to provide direction and pull together the information needed to formulate a clear strategy.

- Methodology and Approach - a clear and open approach that gives you the control and a component based methodology that allows modules to be built into the new / existing structure.

- LINKS SP Manager - to act as the central structure for supporting people.

- LINKS SP Modules - that can be readily integrated as part of a complete offering or as stand alone modules.

- Integration - providing hooks and tools to seamlessly join disparate system processes.

- Training - both technical and user driven towards working procedures that can be audited and accounted for.

- Support and Maintenance - full service level support that is entirely trustworthy and reliable.

Workshop based approach:

This is a forum where the key areas of development/changes are drawn together, the objective being to devise a clear strategic plan. It is a mechanism used to ensure that a focused and detailed business understanding of the processes within each relevant area is achieved and the core requirements are identified.

Objective

• To define the business and technical processes that will be required to facilitate the smooth delivery of the Supporting People initiatives for 2002/3.
• To draft a working plan that will be IT oriented and will help meet the business needs for Supporting People.

What will be done?

• Review of the current process flows and documentation submitted to the ODPM regarding SP.
• Meet and discuss the current working practices.
• The practices were reviewed for the SP 2002/3 initiative and its suitability also advised.
• Identify potential risks and suggest improvements.

Deliverables

• High level documentation detailing the business process flows within a Local Authority that will assist SP.
• Draft Technical Implementation Plan.
• A Functional Specification stating precisely what, if any, changes need to be implemented to ensure that the key Phase I delivery is met.

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Pulls together the existing manual processes, all the preferred office tools, the existing systems and the required LINKS SP Modules.

• It is the bare bones of the solution that is required for SP and is easily integrated with the core available modules that are required for a complete tailored solution.
• Manages the core information across CB Level, Service Level, Provider level, Contract level, Property level and Dwelling Level enabling approved access to all critical Supporting People data.

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• Made up of Pre-built components that are readily integrated into the core structure of an individual Local Authorities Supporting People Solution and allows for rapid configuration to the user's unique environment/requirements.
• Modules are built into the LINKS SP Manager so that the required SP information is available at the fingertips of the key users.
• All modules developed under LINKS have a number of similar key features and benefits as standard within all builds. These include: