At ILLY we work in partnership with all our clients and have a strong and trusted relationship. This has been through close working over many years and ensuring that we are there to help and support you.
So that we can work collaboratively, we have created a short video to help.
“..ILLY really understand our business and we feel confident that they are there to help us..”
Whether you are new to a system or have been using it for some time, we all need some questions answered. This could be from how we send an SMS text message to simple client reports that will help you. This is what we are here to help with
- Speak with us - we can quickly set-up a teams invite if it's urgent.
- We have online videos and tools to help you.
- You can raise a ticket so that we can understand the nature of the query and we can get the right person to help.
Our account management teams are there to help all our clients and make sure that we are able to support you and your business.
- Arrange training.
- Licenses and new modules - we have a rich set of tools that will help both small and large organisations covering Substance Misuse, Needle Exchange, Prescribing, Pharmacy and Sexual Health - all compliant and meeting government standards.